The World Bank Country Office in Nigeria seeks applications for Human Resources Assistant
HUMAN RESOURCES ASSISTANT
The primary objective of this position is to support the HR regional function based in the Nigeria, Abuja office and extend administrative assistance to country programs covered by the HR Function in the Region.
The position involves virtual interaction with ‘Colleagues in Country Offices in the Africa region and with counterparts in Washington DC. This is a one-year contract subject to extension for a second year based on business needs and sustained good staff performance.
Duties and Accountabilities
• Co-ordinates with service units, and Liaises frequently with team members both in Washington and in me Country Offices;
• Co-ordinates time management and schedules, taking current and future priorities into account, anticipates and monitors changes, and communicates the information in a timely and sequential manner in consultation with the Human Resources Officer;
• Handles HR administrative tasks related to job advertising, appointment, termination, relocation and retirement.
• Prepares system-generated customized reports, presentations, charts, graphs and performs basic research and analysis of data under general guidance. Helps to extract and consolidate staff training needs and undertakes coordination of local training courses.
• Coordinates on a regular basis with counterparts in other country offices to maintain HR monthly updates and reports.
• Introduces ways to enhance the effectiveness of decentralized administrative HR support to country offices.
• Provides guidance and support to other staff and peers to produce coordinated work within a work group.
• Drafts minutes of meetings and follows up on implementation schedules and due dates.
• Acts as a resource for providing information on HR issues, including job vacancies and builds a Recruitment Database for identified positions for future pipeline.
• Maintains up-to-date complete filing system for documents in both electronic and paper format.
• Drafts routine correspondence and proofreads materials, undertakes editing and review of reports and correspondence, using word processing or desktop publishing according to standard Bank formats and distribution.
• Solves routine problems (e.g., responds to requests requiring file search, etc.)
• Assists in preparation and logistical planning for various events, for example, trainings, conferences and workshops.
• Maintains an updated database of distribution lists and phone/address.
• Liaises closely with HQ for coordination of work and follow up.
Critical Success Factors
• Ability to maintain a high degree of confidentiality and trust.
• High level of personal and professional integrity.
• Excellent interpersonal skills and ability to operate sensitively in a multi-cultural environment.
• Effective time management and organizational skills with ability to prioritize assignments and work under pressure.
• Ability to learn new practices and procedures quickly with potential for greater responsibility .
• Ability to choose appropriately between acting independently and/or consulting with supervisor(s) and peer(s).
• High degree of judgment, diplomacy and tact in handling, processing and communicating matters of a sensitive and confidential nature.
• Proven ability to function as an effective team member and commitment to work in a team based environment.
• Demonstrated resourcefulness to develop practical approaches to quality work in the areas of functional specialty; and ability to pass World Bank computer based tests.
• Demonstrated skills in retrieving, gathering and obtaining information from various sources and pulling them together in a usable form.
• Education/ Experience at recruitment/selection • Bachelors degree in social sciences
• Minimum of four years direct relevant experience is desirable. Demonstrated prior experience in a large or complex organizational setting will be an added advantage
• Proficiency in written and spoken English is required, including ability to draft routine correspondence and edit materials. Proficiency in spoken French language is desirable
• Strong computer skills and good knowledge of relevant software applications
Method of Applications
For the full job description and selection criteria, qualified candidates are requested to submit the electronic application by visiting: www.worldbank.org/careers
Email or paper applications will not be considered. Only short listed candidates will be contacted.
Qualified male and female candidates of diverse background (gender, religious, ethnic, are encouraged to apply.
Deadline is 6th September 2010
Click here for how to apply.
Stanbic IBTC Bank Nigeria Job:
Vacancy for Fresh Graduate Recruitment for Tellers, Customer Service Officers and Other Positions
THE TELLER:
What does it mean to be a Teller within SB? They are most often the first point of contact for our clients – the face of the Bank, so one can understand the importance of this role in maintaining and growing the reputation and brand of the Bank. With this in mind lets chat through a ‘day in the life’ of a Teller.
Customer Service and Care
The most consistent aspect of this job is people. A day in the life of a Teller begins and ends with interacting with and serving the Bank’s customers. Within this context, having a love for, interest in and tolerance of people of all ages, races, convictions and attitudes is key. This obviously requires that you stand for most of the day so physical wellness is a must.
The catch phrases ‘customer care’ and customer service’ are so often heard but so seldom really experienced. Some people naturally want to, and are really talented at making others feel acknowledged, listened to, valued and heard. There are many ways of doing this but the result of friendly, competent and efficient service is always the same, a happy and loyal customer.
Please note: In addition to the above, Sr Teller will also provide assistance to less experienced teller staff. Another major function is to assume the role of a Teller Supervisor in his/her absence.
Position Requirements
1.Must possess BSC/HND.
2.Must have completed N.Y.S.C.
3.Must be ready to learn fast and start job immediately
Product knowledge
You cannot offer great customer service without a powerful product, or as with SB, a range of products. The Teller plays a variety of activities such a receiving deposits and managing withdrawals. They also play a critical referral role as they are involved in identifying customer needs and need to know the Bank and its products well enough to refer them to the right person. This is referred to as ‘lead generation’, a role which our best Tellers excel at.
Having the ability and desire to keep up to date with the market and product changes is a must. In addition, providing constructive feedback and recommendations on how to improve SB’s services and products is valued.
Would you prefer a role which provides you with clear guidelines? Do you enjoy an organised approach to life? If so then the next 2 role requirements may come naturally to you.
Cash Management
The Banks main function is to safeguard and grow the assets of its customers. Managing, monitoring and accounting for the different forms of money that flow through your till is key to the role of the Teller. A love of ‘precision’ and a desire to be accurate are key to succeeding in this role.
Compliance
The Bank works within a clear and strictly applied legal framework. The Teller needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the ‘red tape’ to the customer in a way that makes sense to the customer impacted.
We began this description by speaking about the people aspects of this role. Well, compliance can also be applied to people and relationships. Building trust through maintaining high levels of honesty and confidentiality is paramount to the values of the Bank and success of this role.
METHOD OF APPLICATION:
http://corporateandinvestment.standardbank.co.za/pages/careers_hv/nigeria/jobs.html
